Koleksi Terpilih Perpustakaan

SERVICE-ABILITY

align box  TITLE                            :   SERVICE-ABILITY
  MAIN AUTHOR            :  KEVIN ROBSON
  PUBLICATION YEAR : 2013

 

 

 

 

 

SUMMARY :

In this book the author proves that great customer service is a mindset that is present through an entire organization, not the responsibility of one single department. He makes a compelling argument that companies that aim for complete customer satisfaction will gain loyalty and increase profit. Everyone with customers needs to read


Tarikh Kemaskini: 17 Sept 2014

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